- That our customers must be given the best possible service.
- That we must keep our operating costs as low as possible--to keep your savings as high as possible.
- That our business ethics must be consistent with the faith of the owners in Jesus Christ and His Word, the Bible.
We invite you to write or call our president, Mike Allen. If what we do does not match what we believe, WE WILL MAKE IT RIGHT.
Call and talk with a member of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: email@example.com
Will call orders should be called in one hour before pickup to allow adequate time to process orders.
Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogs & website. However, should any errors appear, we reserve the right to correct them. Many of the same items appear in several catalogs. Please note that our most current catalog/flyer reflects current prices.
Pictures and Marketing
Customers are welcome and encouraged to send in photos of their product or job site. We love to see what you've done with our product! Please send your photos to firstname.lastname@example.org or mail to N169W21008 Meadow Ln, Jacksonn, WI 53037. Custom Service Hardware LLC reserves the right to use any and all photos/pictures sent in to be used for marketing, social posts, distribution purposes, or other. This includes but is not limited to: Photos/Pictures received through Email, US Direct Mail, etc. This applies to all individuals and commercial entities.
We are happy to offer the wholesale pricing in our website & catalog to any and all businesses. Pricing is subject to change and may differ from published catalog pricing.
Payment Terms and Fees
Cash On Delivery
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa.
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
Call or write our credit department (Sales of $500 per month required for terms).
- Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
- Sales tax will be charged where applicable.
- A $0.27 may be added to orders shipping to a Colorado address. Please see this article for more information.
- Hazardous material charges will be added to invoice when applicable.
Shipping (The rates below are for web orders only. Phone-in order shipping rates will be different)
Merchandise is shipped via UPS Ground, FedEx Ground, or SpeeDee, based on your location and product(s) ordered. Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
Shipping rates for standard UPS ground orders is as follows:
|Order Total||Shipping Charge|
|$0.00 - $139.99||$13.99|
|$139.99 and up||11% of the order|
*These rates are for standard UPS ground orders inside the contiguous 48 states. Additional charges will be applied for orders outside of the 48 contiguous states.*
*CSH reserves the right to charge additional costs for larger and bulky size orders. All customers will be notified first before shipment is sent.*
*Cabinet Orders ship via truckline and rates very based on order size. Shipping value presented during the order process is the correct figure.*
For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.
We do our best to keep an adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.
All shortages must be reported within 48 hours of receipt.
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report.
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.
All Products (Not Including Cabinets)
Return Merchandise Authorization:
Returns accepted within 30 days of order placement. A 15% restock fee will be subtracted from the amount of all refunds.
All returned shipments must have a Return Merchandise Authorization (RMA) from Custom Service Hardware before they are returned. A Prepaid Return label will be provided with each RMA. Unauthorized returns will result in a delay in processing and may be refused. Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Obsolete, discontinued or clearance items cannot be returned. Original shipping is not refunded.
Special order products and tools are non-returnable unless goods are determined to be defective under the manufacturer’s warranty. Cancellation of special order products may result in fee.
Dropship returns may incurr restock fees.
Allow up to 3 weeks to process and issue any credit once return is received and approved.
Once an order for cabinets has been placed, no changes can be made with very few rare exceptions. Please contact your sales person immediately if you need to make any changes after ordering and she/he will give you the options we have available. Restocking fees may apply to order cancellations or when removing items from an order depending on where your order is in the fulfillment process.
Cabinets may only be returned with an authorized RMA from our Customer Service Department. Return freight is the responsibility of the purchaser. Returns must be received at the originating warehouse in sellable, new in the original box, and unassembled condition, and will incur a 20% restocking fee. No returns can be authorized after 30 days. No returns can be made on items noted as Special Order, Made-to-Order, Semi-Custom, or fully assembled cabinets.
Freight Shipments must have a notation of “damage” for any damage claim to be considered. Any other comments like “subject to inspection” are not acceptable. It is the purchaser’s responsibility to sign the delivery receipt appropriately – not the delivery driver’s.
How to Contact Us
Should you have other questions or concerns about these policies, please call Custom Service Hardware at 800-882-0009 or send us an email at email@example.com.